• Contact Us
• Online Shopping
• Phone Number
• Secure Transactions
• Privacy Policy
• Payment Methods
• Purchase Orders
• Shipping
• Returns Policy
• Lost or Stolen Shipments

When viewing your shopping basket, you will have a chance to adjust the quantity if desired. To remove an item from your order, simply change the quantity to "0" and click the "update" button.

Once you are satisfied with the contents of your order:

1. Choose one of our "Checkout" services.
2. Enter your Shipping & Billing Information (the name and address of the credit card holder) including a valid e-mail address* for confirming your order.
3. Click on the "Continue" button.
4. Review your Shipping and Billing information, and select a shipping method and payment option. Click on the "Continue" button.
5. Review your order summary thoroughly, then enter your credit card information. Click on the "Submit Order" button to complete your purchase.
6. An order acknowledgement will be sent to the e-mail address* you provided. Upon shipment of your order, you will be sent a second e-mail with your shipping and tracking information.

*Note: A valid e-mail address is required for the proper processing of online orders. We reserve the right to cancel any order that fails to provide an accurate e-mail address. If you have questions regarding how we use your email address, please see our Privacy Policy on this page.

Secure Transactions
You can shop with confidence on our websites. Our SSL encryption, ensures secure online transactions.

Privacy Policy
The Musical Linguist/Spanish Online will not sell or give away ANY personal information you provide for your orders. This includes email, shipping or mailing address, phone, credit card data, or your name.

Payment Methods
We honor Visa, MasterCard, American Express, and Discover credit cards as well as cashier's checks, and money orders.

Contact Us and Purchase Order Information
We offer the option to pay with a PURCHASE ORDER (15 to 30 day terms) for larger orders. We accept faxed POs, please fax to 1 800 495-8816.

The Musical Linguist
619 Shipcreek Ave Suite 250
Anchorage, AK 99501

toll free: 800/495-8816

Chat with us via Skype if we are online

Call us for free via Skype - you can also leave a message

Shipping
We offer US Postal Service (USPS) shipping, by Media Mail, Priority Mail, and Express Mail. All U.S. packages contain a tracking number, but if you'd like insurance, you can email us and request this additional feature, and we'll let you know what the additional charge would be. Addresses outside the U.S. are shipped by Air Mail, and do not contain tracking numbers. If you live abroad and want a more secure form of delivery, please contact us for a shipping quote. All products ship from our Seattle office, normally within 1 to 2 days of your order being placed. If you don't receive a shipping confirmation from us, please submit a support ticket.

Returns Policy
Customer satisfaction is our number one concern. All orders are checked for accuracy and each item is carefully inspected before being shipped. However, in the event there is a problem with your purchase, our goal is to make an exchange or credit as easy as possible.

Items will be automatically accepted for replacement or credit for any of the following reasons:

1. The item received was damaged.*
2. The item received was defective.*
3. The incorrect item was shipped.

*Damaged and defective item claims must be reported immediately to both our Customer Service department and to the shipping carrier within 48 hours of delivery to qualify for replacement or credit. You must keep the damaged packaging for possible inspection.

Conditions:

• Return authorization permission is required in advance for all returns.
  Contact us to obtain this permission.
• Returns must be received within 20 days of the sale for replacement or credit and must be in the original packaging. Items received after 20 days from the sale will not be accepted.
• We can only process returns for items purchased and shipped from our websites.

The customer is responsible for the package until it is safely received by The Musical Linguist/Spanish Online

Address returns to:

The Musical Linguist
#354
14419 Greenwood Ave N Ste A
Seattle, WA 98133

Once a return is authorized, the customer must take all necessary precautions to guarantee the prompt and safe delivery of the item being returned. We cannot issue a replacement or credit if the return is not received. After receipt and inspection of the return, a credit will be issued within a maximum of 10 days.

For more information, contact us

Lost or stolen shipments
If USPS tracking confirms an order has been delivered, and you are not in receipt of it, then any dispute you have must be addressed with USPS directly. Delivery is assumed and designated as such by The Musical Linguist/Spanish Online and the customer to be complete when confirmed as delivered by the USPS tracking system. Customers assume all risks and responsibility for the safety of a shipment upon delivery. The Musical Linguist/Spanish Online cannot be responsible for theft or loss of delivered goods, and assumes no such liability.

Mail theft and mail fraud (i.e.: the false reporting of stolen or unreceived mail) are federal crimes. We are happy to assist USPS authorities and our customers by providing any documentation that may be helpful in reporting and/or recovering a lost shipment.

Misaddressed shipments
Our shipping labels reflect the "ship to" address as entered by the customer at the time of ordering. In the event that an incorrect address has been entered by the customer, The Musical Linguist/Spanish Online assumes no responsibility for the delivery of the order. In the event that a misaddressed shipment is returned, customer will be charged any fees incurred for return postage due. Upon return of any misaddressed shipment, customer will have the option of having the order reshipped to the correct address (new shipping charges apply), or cancelling their order, whereupon a charge-back will be applied to their credit card for the cost of goods only (we cannot credit for shipping charges on goods shipped) —minus a 15% restocking fee.